Privacy Policy

Privacy Policy

Last updated: August 2026

DentalClinics.io (“we”, “us”, “our”) operates the website dentalclinics.io. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

Information You Provide

When you submit a quote request or contact form, we collect:

  • Full name
  • Email address
  • Phone/WhatsApp number (optional)
  • Country of residence
  • Preferred treatment destination
  • Treatment type and details
  • Any additional notes you provide about your dental needs

Information Collected Automatically

When you browse our website, we automatically collect:

  • IP address (anonymised in analytics)
  • Browser type and version
  • Device type and operating system
  • Pages visited, time on site, and referring URL
  • Approximate geographic location (country/city level, derived from IP)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Quote processing: To connect you with relevant dental clinics based on your treatment needs, destination preference, and budget.
  • Communication: To respond to your enquiries, provide requested information, and follow up on quote requests.
  • Clinic matching: To share your treatment requirements with clinics in your chosen destination so they can provide accurate quotes.
  • Website improvement: To analyse how visitors use our site and improve content, navigation, and user experience.
  • Analytics: To understand traffic patterns, popular content, and visitor demographics at an aggregate level.

3. Analytics and Cookies

Google Analytics 4 (GA4)

We use Google Analytics 4 (Measurement ID: G-FXZLC96M8Q) to understand how visitors interact with our website. GA4 collects data about page views, session duration, geographic location (country level), device information, and traffic sources. Google Analytics uses cookies to distinguish unique users and sessions. Data collected by Google Analytics is processed by Google LLC under their Privacy Policy.

Cookies We Use

Our website uses the following cookies:

  • _ga, _ga_* — Google Analytics cookies used to distinguish users and sessions. Duration: up to 2 years.
  • WordPress session cookies — Technical cookies required for site functionality. Duration: session or up to 1 year.
  • LiteSpeed cache cookies — Performance cookies for page caching. Duration: varies.

You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

4. Data Sharing with Third Parties

We share your personal information only in the following circumstances:

  • Dental clinics: When you submit a quote request, your treatment details, name, email, and contact number are shared with clinics in your chosen destination to provide you with a quote. Clinics receive only the information necessary to prepare a treatment quote.
  • Email service: We use Hostinger SMTP to send notification emails. Your data is processed in accordance with Hostinger's privacy policy.
  • Analytics: Anonymised, aggregated data is processed by Google Analytics as described above.
  • Cloudflare: Our website uses Cloudflare for performance and security. Cloudflare processes request data under their privacy policy.

We do not sell your personal information to third parties. We do not share your data with marketing companies or advertisers.

5. Data Retention

  • Quote request data: Retained for 12 months from submission, then permanently deleted.
  • Analytics data: Google Analytics data is retained for 14 months under GA4 default settings.
  • Email correspondence: Retained for up to 24 months for customer service purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate personal data.
  • Erasure: Request deletion of your personal data (“right to be forgotten”).
  • Restriction: Request that we limit how we use your data.
  • Portability: Request your data in a portable, machine-readable format.
  • Objection: Object to processing of your personal data for certain purposes.
  • Withdraw consent: Where processing is based on consent, withdraw at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. GDPR Compliance (EU/UK Visitors)

For visitors from the European Union and United Kingdom, we process personal data under the following legal bases:

  • Consent: When you submit a quote request form, you consent to the processing of your data for the purpose of receiving treatment quotes.
  • Legitimate interest: We process analytics data based on our legitimate interest in understanding how visitors use our website to improve our services.

You have the right to lodge a complaint with your local data protection authority if you believe your data has been processed unlawfully.

8. UAE Data Protection

As a platform featuring dental clinics in the UAE, we comply with applicable UAE data protection regulations, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Clinic data shared with UAE-based providers is subject to Dubai Health Authority (DHA) data handling requirements.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • SSL/TLS encryption (HTTPS) on all pages
  • Cloudflare WAF and DDoS protection
  • Restricted access to personal data on a need-to-know basis
  • Regular security audits and monitoring
  • Secure SMTP for email transmission

10. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our site, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

For any privacy-related questions, data requests, or concerns, contact us at:

📋 Last updated: 5 September 2026 · Reviewed by: DentalClinics.io Editorial Team